All patients are seen by appointment. We aim to provide appointments for the requested day and physician depending upon availability. Patients who arrive without an appointment will be given the next available opening, unless the medical staff determines the problem is urgent and the patient should not wait. Well exams, consultations, sick visits, and follow up appointments are made during regular office hours Monday through Friday. Saturday morning clinic hours are for urgent problems and for people who find it difficult to come in Monday - Friday.
Well Exams: Parents are asked to call in advance to schedule well exams and oftentimes, for infants, this may be done prior to leaving the office from a current exam. Please try to anticipate well in advance your need for camp, school, athletic, and other examinations with a deadline.
Sick appointments: We have openings available at the start of each workday to see sick children and encourage you to call as early in the day as possible if your child needs an appointment. Sick visits usually focus on a single problem and tend to be shorter visits.
We request, when possible, that you limit the number of children, friends, and relatives accompanying your child to the office. We understand, of course, that on occasion babysitting or transportation problems may leave you no choice. It should be noted that there have been no studies documenting the need for, or benefit of, separate waiting rooms for well and sick children. The Children’s Clinic Cayman makes an effort to limit the transmission of illnesses by reducing the amount of time children spend in our waiting room.
We encourage all families to check our website frequently. It provides medical information, office updates and physician information, a listing of our well exam schedule and immunizations, and special notices that may relate to your child. You will also find links to the American Academy of Pediatrics, as well information approved by our physicians to assist you in the care of your child, especially if they are sick. You will also be able to complete and print new patient forms to bring to your first visit to our office.
Clinical staff are available to discuss problems and concerns you have regarding your child. They have been instructed in specific information to give about common pediatric illnesses and will consult with a physician prior to giving advice if there is an unusual problem. We have found it difficult for physicians to receive telephone calls and maintain an appointment schedule without creating long waits for patients in the office. Some problems cannot be evaluated over the telephone, such as skin rashes, and you will be instructed to schedule an appointment. Additionally, if you remain concerned after receiving advice from our clinical staff, call and arrange for a physician to see your child.
Whenever possible, we ask that calls requesting medical advice be made when the office is open and our staff has access to your child’s medical records. If an urgent problem arises and you cannot wait for the office to open, you may call our on call service . We ask that you utilize this service for serious concerns.
Should you require assistance out of hours please call our office number: 949 2970 where you will be given the on call doctors name and number.
At the end of your child’s visit, you will be given an encounter form to take to the cashier. The total charged will be based on services rendered during the appointment. The Children’s Clinic Cayman is a “fee for service” practice and, as such, payment is required at the end of the visit. We contract with several insurance companies. Once your deductible (if you have one) has been met, we will accept a co-pay and submit a claim on your behalf.
We accept Visa, MasterCard, personal checks, and expect payment from the parent accompanying the child to the visit.
If an absent parent has financial responsibility, we must ask for payment from you and allow you to make arrangements with the responsible party.
Our physicians attend routine deliveries and provide newborn care at both hospitals. We also attend high risk deliveries at the Health Services Authority - HSA (GTH Hospital) and provide NICU services when necessary. If a child needs to be admitted to hospital, we admit to the pediatric (paediatric) ward at the HSA, which has trained pediatric (paediatric) nurses to care for your child in a child friendly environment.
The Children’s Clinic Cayman offers an orientation class to assist new expectant parents. These sessions are held on a monthly basis at our office. A member of our staff and one of our physicians will present information about the practice and will be available to answer your questions.
A reservation for the meeting can be made by calling + 345 949 2970.
You are not required to attend an orientation session for your child to become a patient at The Children’s Clinic Cayman.